Unifying solutions, driven by people
We integrate digital solutions
with professional human resources, creating a powerful
customer experiences that sets you apart from the competitors.
Who We Are
We Integrate Digital Solutions With Professional Human Resources
PT Konvergensi Mitra Solusi (CONVERGENCE) was established in 2016.
We are an integrated Business Process Outsourcing (BPO)
service operations provider in Indonesia.
We offer an end-to-end solution and services to empower your brand,
transform your business, and bring your products to global market
with Omni-Channel Technology Platform.
Why You Should Choose Convergence Over Others ?
Secure & Reliable Solution
Scalable Digital Solution
High-Tech Site & Infrastructure
To ensure the confidentiality of our Client’s data,
We use dedicated server and also hold ISO 270001:2013,
an accreditation for information security
and management system.
How Can We help Your Business Prosper
Inbound Call Center
Our professional agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts. We provide comprehensive Inbound Call Center services to support your internal team in handling numerous customer calls.
Outbound Call Center
Convergence provides the best outbound solutions to improve your business by not only providing agent personnel but also a place and network system as well as database utilization according to your company’s needs for more effective business processes.
People Management
Our agents have extensive
experience to convey the right message for different types of customers and help you achieve internal KPIs and Goals. We have expertise in a wide range of outbound call center.
Omni Channel Call Center
We help you building a robust call center system to boost up your team’s productivity and agility, ultimately leading to Transform your business to the next level with our hi-tech automated system.
We Provide a Better Solutions!