PT Konvergensi Mitra Solusi (CONVERGENCE) was established in 2016. We are an integrated Business Process Outsourcing (BPO) service operations provider in Indonesia.
We offer an end-to-end solution and services to empower your brand, transform your business, and bring your products to global market with Omni-Channel Technology Platform
We offer customized solution for our clients, depending on your budgets and needs. Furthermore, We can also provide a scalable solution for companies of any size
Respond incoming calls whether complaints, products or services, or other requests with fast response and good handling, and can also make sales or cross selling
We offer 4 solutions to increase your income and create customer satisfaction and loyalty, namely Telemarketing, Tele-reminder, Tele Retention and Tele Collection
In Convergence, Our HR Practitioners Possess Vast Experience and Comprehensive Abilities To Support Laborious End To End People Management Processes In Your Company
Customer care is vital to any brand’s continued success and has a direct impact on both customer satisfaction and loyalty. Consumer preferences and expectations are affecting how customer care organizations do business–they need to be more empathetic and understanding than ever before, while balancing company policies and sound business practices