PT Konvergensi Mitra Solusi (CONVERGENCE) was established in 2016. We are an integrated Business Process Outsourcing (BPO) service operations provider in Indonesia.
We offer an end-to-end solution and services to empower your brand, transform your business, and bring your products to global market with Omni-Channel Technology Platform
We offer customized solution for our clients, depending on your budgets and needs. Furthermore, We can also provide a scalable solution for companies of any size
Our Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself.
Our Outbound Solutions and Services will give you the best system and services to grow your business.
End-to-end people management processes and obtain bigger opportunities to
expand your business.
We help you building a robust call center system to boost up your team’s productivity and agility.
Customer care is vital to any brand’s continued success and has a direct impact on both customer satisfaction and loyalty. Consumer preferences and expectations are affecting how customer care organizations do business–they need to be more empathetic and understanding than ever before, while balancing company policies and sound business practices