Provide customer service for a Fintech Company

Southeast Asia’s leading consumer finance platform, committed to providing world-class financial services asking to provide customer services using CRM Omnichannel tools.

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  • CSAT Score achieved
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  • Service Level achieved
Case Studies of Our Client

As SEA Leading consumer finance platform, A Fintech Company is committed to providing world class financial service and aim how gaining & maintaining customer satisfaction & experience


Offering Call Center Operations with key activities:

  • Dedicated call center platform with agent using advanced inbound technology
  • Fully functional dashboard to track service level and CSAT.
  • Integrating system for storing calls recording safely.
  • Develop Customer Care in Jakarta & Yogyakarta.
  • Handling complaints & inquiry within the shortest time.