When Outbound Calls can significantly increase your sales and grow your business rather than scaring your customer away.

Outbound Calls can be a daunting task for both beginners and profesisionals. If it is handled wrong, it can permanently damage your brand.
Our agents have extensive experience to convey the right message for different types of customers and help you achieve internal KPIs and Goals.We have expertise in a wide range of outbound call center. Some of our key services include, but are not limited to the following :

Telemarketing

Our telemarketing service can help you generate massive sales and profits in the right manner without damage your brand reputations. We will provide quality leads and thrive for the highest hit rate.

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Telereminder

Converge Telereminder is the most cost-effective and quick way to automatically reach large customer bases, remind their schedule, or collect overdue payment.

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Telecollection

Keep your cash-flow smooth and constant with our telecollection service. We thoroughly analyze your customer behavior and craft the best strategy to succesfully collect overdue payments. Until this time, we have achieved a 99% Payment Rate for our Desk Collection service.

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Teleretention

Our agents master a persuasive and empathetic approach to retain unhappy customers with a better offer and increase sales revenue from potential customers. We dedicate to minimize your Customer Defection Rate (CDR) and keep a high Customer Retention Rate (CRR) for a long-term.

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How Convergence Can Utilize Outbound Call Center To Enable Your Business To Suceed and Prosper?

 

Why Choose Convergence to manage your Outbound Call Center?

 

Professional and Dedicated agents to support your call center 24/7.
Our Service is supported by a high-tech telephony system (Predictive Dialer System, Cloud-Base System, Real Time QC, Call Recording, Call Transfer, etc) to allow a powerfull an efficient communication system
Provide flexible capacity strategy which is scalable and Cost-Effective
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