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Service

Inbound Call Center
Our professional agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts.

People Management
Our agents have extensive experience to convey the right message for different types of customers

Outbound Call Center
Convergence provides the best outbound solutions to improve your business.

Call Center System
We help you building a robust call center system to boost up your team’s productivity and agility

Disaster Recovery Center
We have 2 different office sites in 2 different cities that we make DRC & DRP.

Remote Agent
Convergence also offers a flexible service to support the Work From Home scheme with our Remote Agent Solution.
Insights

Blog
Insightful article about Call Center, Customer Service, Telemarketing and People Development

Case Study
learn how Convergence.id can help produce result like this to your business

Our Privacy Policy
information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information.
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Cara meningkatkan Customer Satisfaction (CSAT)

Cara meningkatkan Customer Satisfaction (CSAT) Secara harfiah, Customer Satisfaction memiliki arti sebagai kepuasan pelanggan. Menurut Philip Kotler dan Kevin Lane Keller (2007), Customer Satisfaction adalah perasaan gembira atau kecewa dari pelanggan yang muncul setelah membandingkan performa suatu produk dengan apa yang diharapkannya. Dalam menjalankan bisnis, customer satisfaction atau kepuasan pelanggan adalah salah satu faktor yang […]

Yogyakarta Menjadi Pusat Perkembangan Operasional Call Center

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Layanan Call Center Outsourcing

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Layanan Call Center 24 Jam

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