No More Unhappy Customers

We integrate digital solutions
with professional human resources, creating a powerful
customer experiences that sets you apart from the competitors.

Who We Are

We Integrate Digital Solutions With Professional Human Resources

PT Konvergensi Mitra Solusi (CONVERGENCE) was established in 2016.
We are an integrated Business Process Outsourcing (BPO)
service operations provider in Indonesia.

We offer an end-to-end solution and services to empower your brand,
transform your business, and bring your products to global market
with Omni-Channel Technology Platform.

Why You Should Choose Convergence Over Others ?

To ensure the confidentiality of our Client’s data,
We use dedicated server and also hold ISO 270001:2013,
an accreditation for information security
and management system.

How Can We help Your Business Prosper

Inbound Call Center

Our professional agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts. We provide comprehensive Inbound Call Center services to support your internal team in handling numerous customer calls.

Outbound Call Center

Convergence provides the best outbound solutions to improve your business by not only providing agent personnel but also a place and network system as well as database utilization according to your company’s needs for more effective business processes.

People Management

Our agents have extensive
experience to convey the right message for different types of customers and help you achieve internal KPIs and Goals. We have expertise in a wide range of outbound call center.

Omni Channel Call Center

We help you building a robust call center system to boost up your team’s productivity and agility, ultimately leading to Transform your business to the next level with our hi-tech automated system.

There’s More Where That Came From

Our Blog

Tips Untuk Memilih Partner Outsourcing Seringkali perusahaan menghadapi permintaan yang lebih besar dari kemampuan mereka, baik mereka yang memulai bisnis dengan modal kecil, maupun perusahaan...

Penyandang Disabilitas Punya Kesempatan Untuk Bekerja Bekerja menjadi hal yang esensial bagi manusia. Dengan bekerja manusia dapat memenuhi kebutuhan hidupnya. Tuntutan akan pemenuhan kebutuhan dan...

Apa itu Call Center dan Tujuannya ? Apa itu call center dan tujuannya ? Pengertian Call Center adalah sebuah layanan informasi yang disediakan oleh perusahaan...

Make Opportunities Become Loyal To Yours!

Customer care is vital to any brand’s continued success and has a direct impact on both customer satisfaction and loyalty. Consumer preferences and expectations are affecting how customer care organizations do business–they need to be more empathetic and understanding than ever before, while balancing company policies and sound business practices