Unifying Solutions, Driven by People
We integrate digital solutions with professional human resources, creating a powerful customer experiences that sets you apart from the competitors.
We integrate digital solutions with professional human resources, creating a powerful customer experiences that sets you apart from the competitors.
PT Konvergensi Mitra Solusi (CONVERGENCE) was established in 2016.
We are an integrated Business Process Outsourcing (BPO)
service operations provider in Indonesia.
We offer an end-to-end solution and services to empower your brand,
transform your business, and bring your products to global market
with Omni-Channel Technology Platform.
To ensure the confidentiality of our Client’s data,
We use dedicated server and also hold ISO 270001:2013,
an accreditation for information security
and management system.
Our professional agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts. We provide comprehensive Inbound Call Center services to support your internal team in handling numerous customer calls.
Convergence provides the best outbound solutions to improve your business by not only providing agent personnel but also a place and network system as well as database utilization according to your company’s needs for more effective business processes.
Our agents have extensive
experience to convey the right message for different types of customers and help you achieve internal KPIs and Goals. We have expertise in a wide range of outbound call center.
We help you building a robust call center system to boost up your team’s productivity and agility, ultimately leading to Transform your business to the next level with our hi-tech automated system.
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Customer care is vital to any brand’s continued success and has a direct impact on both customer satisfaction and loyalty. Consumer preferences and expectations are affecting how customer care organizations do business–they need to be more empathetic and understanding than ever before, while balancing company policies and sound business practices
Devina Nova
“Convergence is one of the agencies that has a can-do mindset. Starting from operational excellence and always saying “yes” to every new challenge, it can be said that Convergence is currently a partner for growth together. Keep succeeding, Convergence!”
Fandy Ardianto
“Before using Convergence, we struggled with a poor quality BPO and the high expenses of an in-house contact center. Convergence came to our rescue with their quick setup and competitive prices. The impact has been remarkable, with our customer satisfaction reaching new heights. We are extremely satisfied with Convergence’s services.”
Indra Mentang
Akulaku Finance Indonesia
SPV Anti Fraud
“Convergence’s responsive and proactive approach sets them apart. They address all questions and requests promptly with a resounding ‘yes.’ Working together has been crucial to our success, achieving milestones. I wholeheartedly recommend Convergence as a reliable partner. Keep up the great work and ongoing success!”
