No More Unhappy Customers!
We integrate digital solutions with professional human resources, creating a powerful customer experiences that sets you apart from the competitors
WHO WE ARE
We Integrate Digital Solutions
With Professional Human Resources
PT Konvergensi Mitra Solusi (CONVERGENCE) was established in 2016. We are an integrated Business Process Outsourcing (BPO) service operations provider in Indonesia.
We offer an end-to-end solution and services to empower your brand, transform your business, and bring your products to global market with Omni-Channel Technology Platform
Why You Should Choose
CONVERGENCE Over Others ?
Secure & Reliable Solution
To ensure the confidentiality of our Client’s data, We use dedicated server and also hold ISO 270001:2013, an accreditation for information security and management system.
Scalable Digital Solution
We offer customized solution for our clients, depending on your budgets and needs. Furthermore, We can also provide a scalable solution for companies of any size
High-Tech Site & Infrastructure
To promote better performances, We are also supported by 2-layers back up on utilities, internet and electricity
How Can We Help Your Business Prosper
Inbound Call Center
Our Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself.
Outbound Call Center
Our Outbound Solutions and Services will give you the best system and services to grow your business.
People Management
End-to-end people management processes and obtain bigger opportunities to
expand your business.
Call Center System
We help you building a robust call center system to boost up your team’s productivity and agility.
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Our Client
Make Opportunities Become Loyal To Yours!
Customer care is vital to any brand’s continued success and has a direct impact on both customer satisfaction and loyalty. Consumer preferences and expectations are affecting how customer care organizations do business–they need to be more empathetic and understanding than ever before, while balancing company policies and sound business practices