Convergence

CRM Convergence

Make Opportunities Become Loyal To Yours

We integrate digital solutions with professional human resources,creating a powerful customer experiences that sets you apart from the competitors

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Who We Are
We Integrate Digital Solutions
With Professional Human Resources

We offer an end-to-end solution and services to empower your brand, transform your business, and bring your products to global market with Omni-Channel Technology Platform

Why You Should Choose Convergence Over Others ?

Secure & Reliable Solution
To ensure the confidentiality of our Client’s data, We use dedicated server and also hold ISO 270001:2013, an accreditation for information security and management system.
Scalable Digital Solution

We offer customized solution for our clients, depending on your budgets and needs. Furthermore, We can also provide a scalable solution for companies of any size

High-Tech Site & Infrastructure
To promote better performances, We are also supported by 2-layers back up on utilities, internet and electricity

How Can We helpYour Business Prosper

Inbound Call Center

Inbound Call Center is an agent that receives incoming calls from customers or prospective customers of your company, whether in the form of complaints, inquiries about products or services, or other requests with fast response and good handling, and can also make sales or cross selling to customers.

Convergence.id provides the best inbound solutions to improve your business by not only providing agent personnel but also a place and network system according to your company’s needs for more effective business processes, good customer relations, and increased sales.

Outbound Call Center

Convergence provides the best outbound solutions to improve your business by not only providing agent personnel but also a place and network system as well as database utilization according to your company’s needs for more effective business processes.

We offer 4 solutions to increase your income and create customer satisfaction and loyalty, namely Telemarketing, Telereminder, Tele Retention and Tele Collection.

People Management

In Convergence, Our HR Practitioners Possess Vast Experience and Comprehensive Abilities To Support Laborious End To End People Management Processes In Your Company

Our agents have extensive experience to convey the right message for different types of customers and help you achieve internal KPIs and Goals. We have expertise in a wide range of outbound call centre.

Call Center System

Simplify your contact centre operations and the demands on IT, so you have more time to focus on what matters most.

No More Unhappy Customers, Turn Them Into Life Long Advocates!

Customer care is vital to any brand’s continued success and has a direct impact on both customer satisfaction and loyalty. Consumer preferences and expectations are affecting how customer care organizations do business–they need to be more empathetic and understanding than ever before, while balancing company policies and sound business practices

Our Client