Deliver Exceptional Inbound Call Center and Retain Your Customer for Lifetime

Our proffesionall agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts. We provide comprehensive Inbound Call Center services to support your internal team in handling numerous customer calls.

Customer Service

Our experts will tailor customized customer service based on your customer expectation. We also ensure quick First Response Time (FRT) and high Customer Satisfaction Score (CSAT)


Service Desk

We offer a robust communication center that can convey helpful IT solutions for the end-users. Our professional agents will provide exceptional service and achieve a high Net Promoter Score (NPS).


Walk In Center

Our agents have vast knowledge and skills to eloquently handle various customer inquiries and complaints. We thrive to help you achieve the highest First Call Resolution (FCR) within the shortest Average Handle Time (AHT)


How Our Inbound Call Center Services Can Help Your Business Achieve Excellence?

Why Choose Convergence to manage your Inbound Call Center?

Professional and Dedicated agents to support your call center 24/7.
Our Service is supported by a high-tech telephony system (automatic call distributor, cloud-base system, real-time QC, Call Recording, Call Transfer, etc) to allow a powerfull an efficient communication system
Provide flexible capacity strategy which is scalable and Cost-Effective