Service

Inbound Call Center
Our professional agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts.

People Management
Our agents have extensive experience to convey the right message for different types of customers

Outbound Call Center
Convergence provides the best outbound solutions to improve your business.

Call Center System
We help you building a robust call center system to boost up your team’s productivity and agility

Disaster Recovery Center
We have 2 different office sites in 2 different cities that we make DRC & DRP.

Remote Agent
Convergence also offers a flexible service to support the Work From Home scheme with our Remote Agent Solution.
Insights

Blog
Insightful article about Call Center, Customer Service, Telemarketing and People Development

Case Study
learn how Convergence.id can help produce result like this to your business

Our Privacy Policy
information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information.
Join Us

Remote Agent

When a pandemic is in progress, remote work services assist clients in maintaining and tracking agent productivity. Keeping productivity high while considering data security risks is how remote work provides its services.

Convergence also offers a flexible service to support the Work From Home scheme with our Remote Agent Solution. We have the application to support the work system so that agents can remain productive even though they have to work from home.

No site & infrastructure cost. Only device, internet & application to support the agent

Our Packages:

Standard

The service provided include hardware, software and data loss protection (or data security guaranteed)

Professional

The service provided include professional agent, hardware with installed software, data loss protection (or data security guaranteed), and a customized dashboard with analytical performance