Service

Inbound Call Center
Our professional agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts.

People Management
Our agents have extensive experience to convey the right message for different types of customers

Outbound Call Center
Convergence provides the best outbound solutions to improve your business.

Call Center System
We help you building a robust call center system to boost up your team’s productivity and agility

Disaster Recovery Center
We have 2 different office sites in 2 different cities that we make DRC & DRP.

Remote Agent
Convergence also offers a flexible service to support the Work From Home scheme with our Remote Agent Solution.
Insights

Blog
Insightful article about Call Center, Customer Service, Telemarketing and People Development

Case Study
learn how Convergence.id can help produce result like this to your business

Our Privacy Policy
information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information.
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Our Client Success is Our Success

Grow together is a part of our philosophy. Read how we’ve supported clients to optimize performance and how we are working with them now to adapt to a changing world.

Our Client Stories

Outbound Call Center for a Fintech Company

A leading consumer finance platform need help to manage service for customer services using CRM Omnichannel tools

Provide customer service for a Fintech Company

A leading consumer finance platform need help to achieve TKB90

A Fintech Company looking for a verification team

A leading consumer finance platform need help to approving its customer credit application.

Outbound telemarketing services for a leading ride hailing company

A leading ridesharing company is looking to expand its local driver base.

Provide customer service for a global sports and entertainment media group

A global sports and entertainment media group need help to manage service for better customer experience.

Building an outbound customer center support operations site

A fashion e-commerce company need assist in the building of an outbound customer center support operations site