Provide customer service for a global sports and entertainment media group

A global sports and entertainment media group need help to manage service for better customer experience.

0 %
  • Cost Saving by Call Center outsource campaign
0 %
  • Service level for digital level
Case Studies of Our Client

A Global Sports and Entertainment media group are OTT Service for Premium Football Live and VoD across 8 Countries that need to gaining awareness & communication and customer satisfaction on their services that will impact to revenue growth


Offering Manage Service with key activities:

  • Providing Customer Service that support 4 territory: Indonesia, Singapore, Malaysia & Hong Kong.
  • CRM – Omnichannel tools for better Customer experience
  • Maintain customer satisfaction across all part of operation
  • Handling video operation & device testing procedure