Outbound Call Center for a Fintech Company

Southeast Asia’s leading consumer finance platform, committed to providing world-class financial services asking Convergence.id to help achieve the TKB90.

24/7 7
0 %
  • Payment rate from data calls
0 +
  • Increasing in Desk Collection Agent number from 7 Agent
Case Studies of Our Client

As SEA Leading consumer finance platform, A Fintech Company committed to providing world class financial service and aiming the TKB90.


Offering Outbound Call Center Tele-Collection with key activities:

  • Dedicated outbound call using predict dial technology
  • Contact customer politely to collect overdue payment (3 – 900 days overdue)
  • Analyse customer behaviour and craft the best strategy to successfully collect overdue payment.
  • Achievement & Rewards to increase agent engagement & motivation to reduce employee turn-over