Service

Inbound Call Center
Our professional agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts.

People Management
Our agents have extensive experience to convey the right message for different types of customers

Outbound Call Center
Convergence provides the best outbound solutions to improve your business.

Call Center System
We help you building a robust call center system to boost up your team’s productivity and agility

Disaster Recovery Center
We have 2 different office sites in 2 different cities that we make DRC & DRP.

Remote Agent
Convergence also offers a flexible service to support the Work From Home scheme with our Remote Agent Solution.
Insights

Blog
Insightful article about Call Center, Customer Service, Telemarketing and People Development

Case Study
learn how Convergence.id can help produce result like this to your business

Our Privacy Policy
information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information.
Join Us

Building an outbound customer center support operations site

A fashion e-commerce company need assist in the building of an outbound customer center support operations site

Develop new support centers in Jakarta and Yogyakarta
Developed and recommended KPIs based on customer satisfactions and response time to both email and voice response times and solved tickets

Case Studies of Our Client

Challenge

assist in the building of an outbound customer center support operations site.

Solutions

Through close development and based on their requirements, we developed the following :

Pre-vet customer to ensure accuracy of customer data
Maximise customer reach and touch points
Increase overall satisfaction and conversion of new merchants

Results

Re-routed customer calls from A fashion e-commerce company to Convergence.id centers
Dedicated call center platform with agents using tools and scriptures to assist and resolve tickets from both voice and email from existing database of customers
Online tracker for calls attempted, interests, and conversion rates
Integrated reporting and updates to ensure client is aware of our KPIs and agency effectiveness