Our professional agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts.
Our agents have extensive experience to convey the right message for different types of customers
Convergence provides the best outbound solutions to improve your business.
We help you building a robust call center system to boost up your team’s productivity and agility
We have 2 different office sites in 2 different cities that we make DRC & DRP.
Convergence also offers a flexible service to support the Work From Home scheme with our Remote Agent Solution.
Insightful article about Call Center, Customer Service, Telemarketing and People Development
learn how Convergence.id can help produce result like this to your business
information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information.
We help you building a robust call center system to boost up your team’s productivity and agility, ultimately leading to better client engagement and higher revenue.
Our support experts are ready to assist anytime
Our apps installed in Big Company
Our CRM and Omni Channel service implement customer-centric technology approach where our dedicated professional agents would :
Carefully manage your customer data across various channels (website, social media, app, in-store, phone, mobile, etc) in a single, consolidated repository.
Provide seamless and consistent experience to improve engagement and customer experience.
Analyze and identify a specific pattern of your customer journey data.
Suggest comprehensive strategies and innovative solutions to enhance customer satisfaction and retention.