• Service
    Inbound Call Center

    Our professional agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts.

    People Management

    Our agents have extensive experience to convey the right message for different types of customers

    Outbound Call Center

    Convergence provides the best outbound solutions to improve your business.

    Call Center System

    We help you building a robust call center system to boost up your team’s productivity and agility

    Disaster Recovery Center

    We have 2 different office sites in 2 different cities that we make DRC & DRP.

    Remote Agent

    Convergence also offers a flexible service to support the Work From Home scheme with our Remote Agent Solution.

  • Insights
    Blog

    Insightful article about Call Center, Customer Service, Telemarketing and People Development

    Case Study

    learn how Convergence.id can help produce result like this to your business

    Our Privacy Policy

    information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information.

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Provide customer service for a Fintech Company

Southeast Asia’s leading consumer finance platform, committed to providing world-class financial services asking COnvergence.id to provide customer services using CRM Omnichannel tools.

0 %
  • CSAT Score achieved
0 %
  • Service Level achieved
Case Studies of Our Client
Challenge

As SEA Leading consumer finance platform, A Fintech Company is committed to providing world class financial service and aim how gaining & maintaining customer satisfaction & experience

Solutions

Offering Call Center Operations with key activities:

  • Dedicated call center platform with agent using advanced inbound technology
  • Fully functional dashboard to track service level and CSAT.
  • Integrating system for storing calls recording safely.
  • Develop Customer Care in Jakarta & Yogyakarta.
  • Handling complaints & inquiry within the shortest time.
Results
achievement

95%

  • CSAT Score achieved

98%

  • Service Level achieved
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