Provide call center solution for a global media group

Service

Inbound Call Center
Our professional agents have strong communication skills, attentiveness, and the ability to quickly grasp your product concepts.

People Management
Our agents have extensive experience to convey the right message for different types of customers

Outbound Call Center
Convergence provides the best outbound solutions to improve your business.

Call Center System
We help you building a robust call center system to boost up your team’s productivity and agility

Disaster Recovery Center
We have 2 different office sites in 2 different cities that we make DRC & DRP.

Remote Agent
Convergence also offers a flexible service to support the Work From Home scheme with our Remote Agent Solution.
Insights

Blog
Insightful article about Call Center, Customer Service, Telemarketing and People Development

Case Study
learn how Convergence.id can help produce result like this to your business

Our Privacy Policy
information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information.
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Case Studies of Our Client

Challenge

A Global Sports and Entertainment media group are OTT Service for Premium Football Live and VoD across 8 Countries that need to gaining awareness & communication and customer satisfaction on their services that will impact to revenue growth

Solutions

Offering Manage Service with key activities:

Providing Customer Service that support 4 territory: Indonesia, Singapore, Malaysia & Hong Kong.
CRM – Omnichannel tools for better Customer experience
Maintain customer satisfaction across all part of operation
Handling video operation & device testing procedure

Results

Cost saving from implementing GMC Inspire
Impact to revenue growth
Increase in volume of customer communication

30%

Cost Saving by Call Center outsource campaign

90%

Service level for digital level

Provide customer service for a global sports and entertainment media group

30%

90%